HP
Skills/Knowledge: ui design web app web portal mockups
Discussion and Design Focus
After looking through HP’s current web portal, the project manager and I discussed the major pain points that were keeping portal admins from moving each product through the company ladder. We decided to focus on these areas to improve turn around time:
• Summarize all the essential information for the products in the welcome page so that the user doesn’t need to drill down all the time
• Create a way to check the status of a product at a glance
• The initial page after login lists the products in the form of alphanumeric items. This can be improved to be more human-friendly
Feedback
The design was going in a good direction and much better than what it was before. After walking through it with the Project Manager and other stakeholders, we discovered additional pain points that need to be addressed. For example, one major pain point was the need to verify a company’s address before any other verification can be done. Again, drilling down is needed including an arduous process to email someone to correct any mistakes. We decided that it would be great to include these features in the design:
• Ability to check a company’s address without drilling in
• Quickly reassign the product to the appropriate person if the address needs correction
• Notes at-a-glance so the user can quickly assess the situation
• A way to view messages so the user can handle those as soon as possible
• A more robust status indication system